Desktop Engineer

Location Remote Job type Contractor

The Desktop Engineer is responsible for being a tier II support contact for escalated support requests, and daily systems administration and security duties. This position is a hybrid advanced Desktop Support and Cyber Security position. Enumerated below are details of what the position entails.

RESPONSIBILITIES:

  • Provide 1st and 2nd Tier II support requests from helpdesk I technicians and customers
  • Analyze, configure, maintain and troubleshoot end user computing devices (MAC and Windows)
  • Monitor and manage patching cycle for MSP clients
  • Monitor and update service request and incidents within the IT Service Management (ITSM) tool
  • Vulnerability management of legacy software and configuration
  • Management of user accounts, security and distribution groups as needed
  • Participate in the 24×7 on-call rotation
  • Other related duties as assigned

REQUIREMENTS:

  • B.A./B.S. in related field or equivalent education/experience to provide necessary skills to perform primary responsibilities
  • A + , Network +, Security +, Microsoft Certification preferred
  • 3 Years experience as a desktop engineer or related technical equivalent
  • Advanced ability to read, write, and verbally communicate effectively in English
  • Advanced on Microsoft Server Operating Systems (2008-2019)
  • Advanced on Microsoft Workstation Operating Systems (XP to Windows 11)
  • Advanced on Microsoft Azure, Office 365, & Intune
  • Advanced support experience for Mac iOS, OS platforms and applications
  • Proficient with Powershell Scripting
  • Ability to work independently and unsupervised daily
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, OSI Model, and TCP/IP protocols and applications
  • Excellent organizational & interpersonal skills with attention to detail

Compensation & Benefits:

  • Retirement account setup & company contribution matching – Upon conversion to FTE
  • Medical Insurance – Upon conversion to FTE
  • Paid Time Off – Upon conversion to FTE
  • Yearly bonus & base pay increase – Upon conversion to FTE